Our security policy is extremely stringent and designed with the interest of our customer at all times. The term “Remitr” as used here denotes the application systems and software provided to you by Remitware Payments Global FZ-LLC.

The finer details of our security policy are as under.

Remitr is designed with a security-first mindset

  • At Remitr, security is paramount and all of your information is always private by default.
  • While processing your transactions we do not pass any sensitive personal or financial information to recipients, thereby removing significant information security risk.
  • We utilize tokenization that replaces high-value data in a financial transaction with a time-based, tokenized message.
  • All data-interchange between Remitr and it’s partners uses industry-leading bank-grade encryption.

Our infrastructure partners are industry leaders

  • Our platform is built on top of a world-class cloud environment. Our cloud provider offers a highly secure world-class environment with physical and network level security controls in place.
  • All your personal and transaction data is stored on servers on our secure computing infrastructure.
  • Our web traffic is routed through an intelligent network to enhance performance and limit attacks.
  • Our platform and systems are monitored and undergo routine penetration and intrusion testing to protect our customers from any future threat perceptions.
  • We go an extra mile to protect your data.
  • When you register on Remitr Platform, we confirm ensure that all communication is secured between your phone and our servers.
  • Every successful login to your Platform creates a temporary session which authorizes the connections between your Platform and our servers, thus ensuring that your session can never be hijacked.
  • Your data resides on servers that are protected both physically and electronically.
  • Our Platform-to-server communications are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind multiple layers of firewall and intrusion protection systems that protect and secure the data flow at every stage.
  • We have implemented extremely robust and fault tolerant backup and fallback infrastructure which ensures protection of your data and transactions, and continuous operations in case of any infrastructure failure at our primary datacenter location.
  • Our fallback infrastructure includes redundant layers that safeguard your data at every stage.

We ensure that you identity is secure with us

  • Remitr platform verifies sender phone number on first use of the Remitr Platform. This ensures that sender’s account is always linked to their phone.
  • You are required to enter a personal four digit PIN every time you move money or make any major change to your account.
  • Your PIN is never stored on our servers, hence cannot be stolen.
  • Even if you lose your mobile phone, no one can access your Remitr Platform to know past transactions or to make new transactions.

Security is never enough nor absolute

  • Our security professionals bring a broad range of combined experience in the field and work hard to continually enhance our information security.
  • We recommend you take certain basic steps as well. For example, we recommend that you don’t share your account credentials with anyone or send sensitive information like bank account numbers or national ID/social security numbers via email.
  • If you have any questions at all or concerns regarding security please feel free to write to us on security@remitr.ae